When you look at a patientís chart, it should tell you a story: ďComplaint: abdominal pain, lower right quadrantĒ
Before you read any further, youíre thinking of the tests that should have been done, and the options for diagnosis and treatment. If this is a patient youíve previously treated, you may also know the probable ending of the story.
When the person treating the patient is skilled, you can see all of that in the patientís chart: This happened, so then this happened, and this was the result. When someone needs more information about a patientís treatment, you know exactly where to find that information. The chart becomes a story of the patientís medical history.
Many medical practices donít realize that their financial and billing records also tell a story. Too many times, itísÖ
I canít find it
It doesnít make any sense
I donít know the answer to that question
If you wonít accept that for your patientís medical history, why accept it for your officeís financial history?
It should beÖ
The chart said _____________________. We coded ___________________. We were paid _____________ by ________________ insurance company. We billed the patient ___________________. The treatment cost us ________________________. Our profit is _________________________. We can maximize our profit next time by ______________________________. Our practice is thriving because we can always find the answer to financial questions. Can you say this about YOUR practice? If not, isnít it time to let us help you?